Help Centre

Welcome to the ReadCloud Help Centre

Need assistance? We’re here to help.

Whether you’re a teacher, student, or IT administrator, our Help Centre provides the answers you need to get the most out of your ReadCloud platform. Explore guides, FAQs, and troubleshooting tips, or reach out to our support team for personalised assistance.

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Knowledge base

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FAQ’s

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Technical Support FAQs

How can I change or reset my password?

To change your password, head to the ReadCloud Settings icon in the bottom left of your Bookshelf, where there will be an option titled “Change Password” which allows you to change it from inside the app.

However, please check with your teacher or school administrator before doing so.

What is the difference between the ReadCloud web app and apps installed on my device?

Your school resources can be accessed via native apps downloaded to your preferred device.

Windows: https://store.readcloud.com/apps/pc/ReadCloud_4.1.52.msi
MacOS: https://store.readcloud.com/apps/osx/ReadCloud_3.1.60.pkg
Android: https://play.google.com/store/apps/details?id=com.readcloud.readcloud
iOS: https://itunes.apple.com/au/app/readcloud/id480442716?mt=8

The web app is accessed via https://app.readcloud.com in your browser and can only be used while you are connected to the internet.

We recommend downloading our native app where possible.

I still want to provide print textbooks in my school, can you accommodate this?

Yes, while we recommend eBooks due to their many benefits, ReadCloud can work with schools to establish a blended model of resources, both print and digital. Using our partnerships with world-class publishers, we can organise both their digital resources that are allocated into your Class Clouds, and print textbooks complete with covering and numbering, delivered to your school.

What’s the difference between an eBook and Interactive Tile?

A “Tile” refers to the picture in your Bookshelf that represents one digital resource.
eBooks, both PDFs and ePubs, can be read offline after being initially downloaded and are housed in your “My Purchases” cloud. In contrast, Publisher Interactive Tiles are located in your “My Interactive Logins” cloud.

Both can also be accessed in their corresponding Class Cloud, which usually have a mixture of both eBooks and Interactive Content tiles.

The eBook thumbnail image is identical to the front cover of the physical textbook, whereas the thumbnail of an interactive tile has the publisher’s interactive platform name or logo.

How do I open or use a resource?

To open an eBook simply click on the thumbnail in your digital Bookshelf. The first time you do this, the resource will download so that moving forward you can access it without internet connection.
To access Interactive Resources, click or tap the thumbnail in the same way, and a browser will open taking you to the publisher’s login page.

How do I sign into ReadCloud?

There are two easy ways to log into ReadCloud:

From the login page, enter your school address and your school’s ReadCloud password, which your teacher or school admin will provide.

Use Readcloud’s Single Sign-In (SSO) feature, which allows you to use your own school credentials, instead of having to remember a separate ReadCloud password.
From the login page, enter your school address and ignore the ReadCloud password box underneath. Instead, select “Login with Google” or “Login with Office 365” (depending on which your school uses). In the dialogue box that opens, enter your usual school login details and select “Sign in”.

After the first time, ReadCloud will remember your credentials and clicking on the SSO button will log you straight in from then on.

Do my resources, annotations and curated content sync across all my devices?

Yes. ReadCloud syncs every two to three minutes. You can log in on up to six devices at the same time and view the same content.