Support

This is the ReadCloud Help Centre where you can access support documentation and learn more about the features and how to use the platform.

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Immersive-reader
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ReadCloud
The Immersive Reader

Introducing the Immersive Reader, inside ReadCloud’s eReader. This section will cover what the Immersive Reader is, how to use its features and customise your preferences.

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ReadCloud
Introducing Your Bookshelf

This section will assist you with navigating the ReadCloud Bookshelf. Topics covered include:
What is the Bookshelf?
How to access Clouds?
What are the differences between the system Clouds?

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ReadCloud
Introducing the eReader

The eReader is specifically designed for teachers and students, offering a variety of reading tools to enhance your teaching and learning experiences both in and out of the classroom.

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ReadCloud
ReadCloud’s Learning Toolbar

Highlight any word, phrase or paragraph from within a text and ReadCloud’s Learning Toolbar will open, enabling you to interact with your eBook.
Text to speech
Copy to clipboard
Dictionary Lookup
Add a bookmark
Create an Annotation

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Support Documentation

Frequently Asked Questions

To change your password, head to the ReadCloud Settings icon in the bottom left of your Bookshelf, where there will be an option called ‘Change Password’ which allows you to change it right there from inside the app.

However, please check with your teacher or school administrator before doing so.

Open an eBook by simply clicking or tapping on the thumbnail. The first time you do this, the resource will download and from now on you can open that same resource even if you have no internet connection. It will then open to the front page.

To access Interactive Resources, click or tap the thumbnail in the same way, and a browser will open taking you to the publisher’s log in page.

Yes. ReadCloud syncs every two to three minutes. You can log in on up to six devices at the same time and view the same content.

There are two easy ways to log into ReadCloud:

  1. From the log in page, enter your school address and your school’s ReadCloud password, which your teacher or school admin will give you.
  2. Use Readcloud’s Single Sign-In (SSO) feature, which allows you to use your own normal school credentials, instead of having to remember a separate ReadCloud password. From the log in page, enter your school address and ignore the ReadCloud password box underneath. Instead, select ‘Login with Google’ or ‘Login with Office 365’ (depending which your school uses). In the dialogue box that opens, enter your normal school log in details and select ‘Sign in’.
    After the first time, ReadCloud will remember you credentials and pressing the SSO button will log you straight in from then on.

A ’tile’ refers to the picture in your Bookshelf that represents one digital resource.

eBooks, both PDFs and ePubs, can be read offline after being initially downloaded and are housed in your “My Purchases” cloud. In contrast, Publisher Interactive tiles are located in your “My Interactive Logins” cloud.

Both can also be accessed in their corresponding Class Cloud, which usually have a mixture of both eBooks and Interactive Content tiles.

The eBook thumbnail image is identical to the front cover of the physical textbook, whereas the thumbnail of an interactive tile has the publisher’s interactive platform name or logo.

This is where tags become important within the Content Manager, as tagged content is archived and rolls over to the next year.

While Class Clouds are deleted and and new ones established each year, what you create and keep in your Content Manager doesn’t change. If you have grouped content created for your English class into the tag ‘English’ for example, with a few clicks you can quickly add all that content back into your new English class.

On top of this, annotations can also be exported into a spreadsheet or printed.

Before the school year starts, school administrators send ReadCloud all the data we need to map students, teachers and their classes into the platform, integrating it with your school’s timetabling software. ReadCloud supports the school closely through this process.

Yes, ReadCloud works with schools to establish a blended model of resources – both print and digital. Using our partnerships with world-class publishers, we can organise both their digital resources are allocated into your Class Clouds, and print textbooks complete with covering and numbering, delivered to your school.

Your school resources can be accessed via native apps downloaded to your preferred device from the Downloads page or via our web app. The web app is accessed via https://app.readcloud.com/ in your browser and can only be used while you are connected to the internet.

You cannot also upload and manage third party content via the web app. We recommend downloading our native app where possible. 

Still need help or support?

Fill out a support request below. A member of our local support team will contact you shortly after to assist you with your query.